Guest Services Supervisor - Phoenix Suns / Phoenix Mercury / Sports & Entertainment Services
The individual in this position oversees the Guest Services Representatives, resolves guest’s complaints and addresses seating needs to ensure all guests receive outstanding customer service for events at Talking Stick Resort Arena.
Primary (Essential) Duties;
Oversee 20-30 Guest Services Representatives at any given time to include but not limited to hiring, training, providing immediate feedback, resolve conflicts and concerns, scheduling and monitoring breaks, development and writing and delivering performance reviews
Create and email ticket reports in addition to managing ticket scanners and repairs
Understand and able to perform all duties of the Guest Service Representatives