Essential Duties and Responsibilities:

• Maximize Full Season, Half Season, and Partial Season account holders renewal percentage by providing superior customer service to assigned accounts via all contact touch points
• Responsible for upselling current accounts, generating referrals, and cross-selling groups, hospitality areas and luxury suites
• Support clients with different technologies leveraged by the club that deliver various season plan holder benefits
• Contribute positively to the service team culture by developing mutually beneficial working relationships with all team members
• Participate and contribute to service team meetings and training sessions