Client Services Executive - McLaren
This is an excellent opportunity to play a pivotal role in the future of McLaren Aftersales during a period of rapid and exciting business growth. Reporting to the Client Services Manager.
You will be responsible for dealing directly with McLaren customers from all regions with both professionalism and speed. You will play a pivotal role in understanding and addressing any issues they may have surrounding their ownership experience, while supporting in providing the wider business with insight into the root-cause of their contact.
You will be responsible for assisting the Client Services team in the day to day distribution of inbound customer contact as well as personally resolving customer issues as equitably as possible. You will also be responsible for ensuring that key deadlines for reporting and internal communications are adhered to.