Customer Service Manager - Virgin Active Bondi Junction
You’ll provide heartfelt service to deliver an extraordinary customer experience, creating an environment where members love spending time. You’ll leverage your personality to build true community and lead the day-to-day delivery of the customer experience, finding ways to give that little bit extra… especially when it’s unexpected. You’ll lead the customer service team to deliver a seamless experience - from the warmth at reception, to relevant admin processes including cancellations, reconciliation and banking. You’ll provide training on customer touchpoints and take responsibility for the leaver experience.