Customer Service Manager - Virgin Active Bondi Junction

8 days ago Australia
Application Deadline - 10th Aug 2019 @ 12:00 am (BST)

You’ll provide heartfelt service to deliver an extraordinary customer experience, creating an environment where members love spending time. You’ll leverage your personality to build true community and lead the day-to-day delivery of the customer experience, finding ways to give that little bit extra… especially when it’s unexpected. You’ll lead the customer service team to deliver a seamless experience - from the warmth at reception, to relevant admin processes including cancellations, reconciliation and banking. You’ll provide training on customer touchpoints and take responsibility for the leaver experience.

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