The Director of Customer Strategy & Experience is responsible for tracking and assessing Vivint Arena patron experiences, relaying sentiments of fans and developing initiatives to help curate meaningful operational practices for arena events. The director provides strategic guidance and direction to staff to assist in creating company-wide objectives to improve customer experience. They are responsible for conducting research to better understand customer behavior and preferences to increase overall customer satisfaction and build brand loyalty. This position reports to the Chief Experience Officer (CXO).