Director, Membership Service - San Jose Sharks
The Director, Membership Service is a critical part of our vision to pioneer the future of sports and entertainment. Ticket Sales & Service is central to the success of our business, and we are seeking a leader with a clear vision for unparalleled, proactive, and personalized service for our Sharks365 members.
The Director, Membership Service will have a strong background in service but also an understanding of the sales process. The ideal candidate will have an appreciation for developing new and impactful experiences for our members, reimagining what it means to be a season ticket member. They will have a vision of how we evolve with the changing ticketing landscape and how we meet the needs of long-time customers and new audiences alike.
Specifically, the Director will be responsible for leadership of all relationships with our Sharks365 members, both full and partial season, while directly managing a staff of Account Executives.