The Head of Membership is a pivotal new leadership role at British Skydiving, designed to align the organisation’s day-to-day delivery with the needs and experiences of its members.

This postholder will lead membership strategy and operational coordination of membership services, integrating service delivery, stakeholder engagement, and community development into one streamlined function. Reporting directly to the CEO, they will be responsible for driving membership growth, retention, and satisfaction, while ensuring the operational backbone of membership services runs smoothly and responsively.
KEY RESPONSIBILITIES: MEMBERSHIP ENGAGEMENT & GROWTH Lead the development and implementation of a member growth and retention plan, from onboarding to renewal and advocacy.
Design and oversee targeted membership campaigns and retention initiatives using data.
Manage relationships with drop zones, clubs, and volunteers to build a thriving and inclusive community.