IT Support Analyst - Indianapolis Colts
The IT Support Analyst is responsible for the end-to-end IT experience. You will provide exceptional customer service and technical support for both onsite and remote employees. You will triage, resolve, and escalate (when necessary) users' technical requests related to common desktop productivity applications and common hardware issues. You will support ancillary systems and devices including conferencing systems and mobile devices. You will setup new users including system and hardware setup, lockout resolution, software maintenance and Office 365 administration. Timely initiation and maintenance of communication with users is expected in this position; customer service and technical skills are equally important. This is a full-time position working from our main offices at the Indiana Farm Bureau Football Center in Indianapolis, IN. The successful candidate will embody the Colts core values in support of the team's mission to entertain, inspire and unite by winning the right way.