The Manager of Guest Experience is responsible for maintaining the highest level of customer service and satisfaction provided to all guests that visit loanDepot park. This position is accountable for consistently providing an exceptional experience where guests and team members are welcomed and appreciated. The Manager of Guest Experience will lead and oversee the following areas, including but not limited to Guest Experience, Event Staff (Supervisors, Command Post, Ticket Takers, Ushers, Customer Service, Elevators/Escalators), Recognition Program, Organization-wide Training Program, Mystery Shopping Evaluations, Ballpark Tours and Lost and Found Services.