Matchday Supporter Liaison Officers - West Ham United FC

12 days ago England
Application Deadline - 31st Jul 2022 @ 12:00 am (BST)

Salary: London Living Wage - £11.05 per hour

Hours: Part Time – Dependant on home matchdays

Contract Type: Fixed Term – Until 31st May 2023

Closing Date: Sunday 31st July

Location: West Ham United - London Stadium, Stratford.

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.

West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.

West Ham United staff enjoy generous benefits, including a contributory scheme, 25 days’ leave and life assurance. You can also take advantage of childcare vouchers, interest-free season ticket loans, a cycle to work scheme and our employee wellbeing programme.

We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience, and identity broadens and enhances the diversity of our company.

As an employer we are committed to promoting and protecting the physical and mental health of our staff.

Job Purpose:

We are recruiting for a number of Matchday Supporter Liaison Officers to work at London Stadium for the 2022/23 football season, who will responsible for providing all supporters with information and assisting with feedback, enquiries and complaints on all first team home matchdays.

We aim is to ensure that all supporters at London Stadium have a memorable experience and the successful candidates will play a key role in delivering the best service possible.

Supporter Liaison Officers will be positioned inside and outside of the Stadium and will be at hand to help, offering a friendly-face, accurate information and support to all who attend a West Ham United match at London Stadium.

Key Responsibilities:

• Help create a safe environment for supporters
• Assist fans getting around the Stadium and Queen Elizabeth Olympic Park
• Provide information to fans on the local area, community and public transport
• Have a good knowledge of London Stadium to allow fans to quickly move around the Stadium to give assistance where needed
• To take note of and assist with all fan comments, suggestion and complaints and to provide reports and feedback to the Supporter Services Manager in order to improve the fan experience.
• Provide accessibility support to home and away supporters
• Use a well-rounded knowledge of football and West Ham to assist fans in the best possible way
• Additional overtime opportunities to support Women’s fixtures at Dagenham & RedbridgeAssist during adhoc events during the season

Equal Opportunities

1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.

2. To carry out work in a manner which promotes equality of opportunity for both staff and clients.

Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

Person Specification

Due to the nature of the role, we can only accept applications from those who are over 18.

The ideal candidate will have skills and experience in the following areas: -

Essential (E) Desirable (D)


• Previous experience within Stadium/Venue customer service position (D)
• An NVQ in crowd management / crowd safety / safeguarding (D)
• A strong team player
• An outgoing, passionate, energetic, and motivated professional
• An empathetic and supportive approach
• Ability to work on a team as well on your own without supervision in a busy environment
• Exceptional communication and interpersonal skills
• De-escalation skills
• Able to work under pressurised circumstances
• Confident and outgoing personality
• Fluency in second language would be beneficial
• Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice.

As an employer we are committed to promoting and protecting the physical and mental health of our staff.

Please apply through our careers site by Sunday 31st July 2022
Due to a high number of expected applicants, only those successful will be contacted

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