Support Engineer - Manchester United
The purpose of this role is to provide support for Manchester United’s digital technology platforms.
The successful candidate should have relevant experience in 2nd line support across web-based and mobile application software.
Technical support of Web, App, Mobile and Social platforms.
Ensure all incident logging and reporting procedures are implemented and maintained.
Escalate significant incidents internally and externally as required.
Identifying, registering and categorising problems and incidents.
Actively participating in resolving bugs, errors and performance issues on existing systems.
Handle support queries and tickets and work to resolve issues promptly.
Work to respond to and resolve all support cases within SLA.