Our Wildly Important Goal (WIG) is to grow the number of 5–12-year-olds playing cricket. To deliver on our WIG and strategic priorities we have a collaborative, customer-centric approach. We use our values; Humility, Excellence, Imagination and Relationships to deliver memorable experiences to participants and fans.

ABOUT THE ROLE

• Establish and maintain strong relationships with cricket clubs, committees and volunteers, ensuring that volunteers and participants remain central to planning, decision-making and service delivery
• Engage proactively with key stakeholders to increase the successful transition of program participants into registered players at local cricket clubs, including the design and implementation of targeted acquisition and retention strategies.
• Provide leadership, guidance and ongoing development support to club volunteers to enhance the effective delivery of cricket activities, programs and competitions throughout the region
• Manage local NPS and Voice of Customer data and insights to ensure volunteers and participants are at the heart of decision making
• Work collaboratively with the Community Experience team to assist associations and clubs to implement Australian Cricket policies, systems and procedures.