Drive membership acquisition, retention, and fan engagement by managing ticketing operations, member services, and community-facing activations. Lead the consumer business strategy to maximise revenue while building a loyal, diversified supporter base aligned with NSW Swifts' competitive objectives. 

KEY RESPONSIBILITIES

Ticketing & Revenue Growth (35%) 

• Manage day-to-day Ticketing activities, including holds in Ticketmaster/Archtics and Pricemaster tool. 
• Coordinate group sales programs to capture prospect data and drive new revenue 
• Process internal ticket requests and Netball Australia sponsor allocations 
• Implement Finals ticketing processes in collaboration with Netball Australia 
• Develop direct sales strategy for match day tickets and corporate packages 

Membership Management (30%) 

• Oversee Archtics CRM operations: system management, data integrity, event configuration, pricing strategy, and rolling payment plan administration 
• Manage annual seat allocation and member renewal cycles 
• Develop and execute member retention strategies (First-Year Member program, Foundation Member initiatives, attendance tracking)