The Ticket Operations Coordinator position will provide assistance to the Ticket Sales Department for Nashville SC. Primary responsibilities include but are not limited to event creation and financial reporting, providing a high level of customer service, possessing high knowledge of all ticketing packages and benefits as well as driving season ticket sales, renewals, and group sales for ticketed events.
RESPONSIBILITIES:

· Assist in the processing and establishment of season ticket, group and single match ticket accounts

· Provide game-day support in the area of ticket resolution, customer service and will call

· Build, maintain and develop a positive working relationship with all Ticketmaster Client Support Staff

· Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance

· Assist with the building of price codes, plans, promo codes, and other Archtics programming needs

· Maintain a positive, high performance culture in the Ticket Operations department, while building a positive rapport with all other departments daily