Customer engagement is a hugely important function for us at British Cycling, ensuring that everyone we interact with digitally gets the best possible experience. With roots in the marketing department, our approach to creating great interactions combines data, content and creativity to understand our audiences and build positive moments wherever our paths cross.

With involvement in almost everything the organisation is doing, it’s a great position for someone with an interest in sport (or even better, cycling). Plus, it’s a really exciting time to join, with our digital transformation plans starting to unfold.

Responsibilities

• Support the Customer Engagement Lead to curate user journeys, plan and build email communications and marketing, and constantly optimise our content to ensure it performs to the highest levels.
• Our customers are varied and you will need to use data to deliver appropriate content, blending personalised messaging with inspiring imagery.