This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas such as Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Café all are deliver to the highest levels of customer service and efficiency.

Reporting into the Customer Experience Lead, in this role you will:

• Provide friendly, professional and efficient customer service via phone, email and face-to-face.
• Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries.
• Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control.
• Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives.