USA Wrestling has launched its proprietary event management software on January 1, 2025. USA Wrestling is looking for a Customer Service Team Lead to provide front-line direction to our Customer Service Representatives and provide direct customer service support to USA Wrestling’s 340,000 members as they adopt and implement this software. This role involves learning and maintaining expert-level knowledge of our event management software so that the team lead and team members can provide real-time, hands-on support to our members who are using the software to manage their tournaments. The Customer Service Team Lead will ensure quality service is provided with every customer interaction. This position will also promote professional and personal development by collaborating with leadership on performance evaluations and training initiatives. 
 
The position is full-time and located in Colorado Springs, Colorado. The full-time work week will be allocated throughout all seven days, including weekends during the wrestling season, to ensure that our members have support while they are actively using the software.