The Director of IT Client Services will be responsible for leading the organization’s IT service desk strategy and managing a technical support team that delivers exceptional client services. This leadership position will oversee a diverse team responsible for everything from resolving IT support issues to implementing solutions and ensuring overall user satisfaction for Texas Rangers Baseball Club and Rev Entertainment. This hands-on role will design and implement innovative, cost-effective strategies for technology service delivery, while overseeing the successful management and execution of all client services projects.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Reports directly to the Vice President of Information Technology.

• Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

• Oversee the Service Desk team, promoting a culture of outstanding customer service and ensuring team members consistently perform at a high level in supporting clients