The Director of Member & Guest Services will be responsible for developing and managing the service program for all Los Angeles Rams Season Ticket Members as well as gameday experience for all ticket holders. They will define all aspects of the year-round Membership program including benefits, engagement and retention strategies, and communication campaigns, while leading the department in the successful execution of these initiatives to ensure a best-in-class experience for Rams Season Ticket Members. A critical priority for this role is driving the annual renewal of Rams Season Tickets and the collection of Stadium Seat License (SSL) payments by setting strategies, implementing campaigns for service representatives, and tracking success metrics. The Director will work closely with SoFi Stadium and Rams staff to deliver a seamless gameday experience for guests, from pre-event planning through post-game follow-up. This role will also focus on creating processes and leveraging CRM and ticketing systems as well as other digital platforms to track and manage accounts effectively. 

This position will maintain key relationships both internally and externally and oversee a department of full-time employees, including manager-level positions. An ideal candidate is a proactive and innovative professional who is a clear self-starter with exceptional leadership and relationship-building skills.