We are seeking a detail-oriented and customer-first Ecommerce Customer Service Coordinator to support our online customers across email, chat, and phone. This role is responsible for resolving order-related inquiries, coordinating with internal teams and third-party partners, and ensuring timely, accurate communication throughout the customer journey—from purchase through delivery, returns, and exchanges.

The Ecommerce Customer Service Coordinator will partner closely with Ecommerce Operations, Warehouse/Fulfillment, and Marketing to troubleshoot customer issues, improve processes, and help deliver a consistent, premium online experience.