This role will serve as primary, first-level end user support across the organization.  The individual will manage the full lifecycle of assigned help desk / incident tickets through to resolution.  The end user support team supports all devices and applications provided to users, as well as use of shared infrastructure such as printers, WiFi and IPTV.  The team will escalate platform and product issues to the network and operations resources where appropriate for resolution.  This position will also provide event support on a shared, rotating basis, for the 81 home baseball games each season and for the 45 days of Spring Training each year.