The Fan Experience Administrative Assistant supports the Fan Experience/Guest Services team in delivering a best-in-class, inclusive game-day and event experience. Assists with event prep, guest communications, wayfinding, ADA accommodations, and service recovery. Acts as a first-line resource at kiosks/desks and via phone/email/chat; logs incidents in CRM; coordinates with Ticket Operations, Security/EMS, Arena Operations, Game Presentation, and Corporate Partnerships. 

Maintains supplies and signage, compiles post-event notes, and helps brief event staff. Assist Fan Operations staff by answering questions, addressing needs, and responding promptly to emails. Requires a hospitality mindset, accuracy under pressure, and availability for nights, weekends, and holidays during the NBA season.