This role acts as a liaison between front office staff, stadium partners, and guests to create championship experiences for all guests and gameday staff.

DUTIES AND RESPONSIBILITIES

• Serves as a primary contact on event days for fan-facing experiences including but not limited to ushers, ticket takers, ADA, and sensory accommodations.
• Champions and helps execute the GOALS rewards & recognition program for all gameday staff who work at Shell Energy Stadium.
• Assists with creating gameday event notes and guides for staff to utilize during events.
• Works closely with Director of Security and Guest Services to develop and conduct training for gameday staff.
• Collaborates with other departments including security, event services, food service, ticket office, housekeeping, and maintenance.
• Collects and organizes lost and found items, event logs and incident forms.