The Guest Experience Usher position provides guests with an organized, positive, and friendly experience at Highmark Stadium. Ushers serve as a visible and approachable presence in seating areas and assist guests in locating their seats, monitoring aisles and sections, and upholding the stadium’s policies and procedures. As part of the role, Guest Experience Ushers provide all guests with a safe, clean, comfortable, and family-friendly experience while visiting Highmark Stadium. 

SPECIFIC JOB DUTIES:

• Greet guests upon arrival and provide a friendly welcome, while checking tickets for proper access and directing guests to ticketed seating locations.
• Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
• Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event Command.
• Enforce Wait for Whistle policy and Fan Code of Conduct in a respectful and professional manner
• Conduct aisle walks throughout the event, making connections with fans and addressing any concerns or issues.