The Accessible Services Team Wheelchair Ambassador transports guests with accessible needs throughout gate and stadium entrances, concourses, premium spaces and other locations within Highmark Stadium. Guest wheelchair transportation is offered to and from a guests ticketed seating location to provide a safe and comfortable experience. As part of the role, Guest Experience Wheelchair Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium. 

*Note* This position involves physical activity that may become strenuous at times. 

SPECIFIC JOB DUTIES:

• Escort guests with accessible needs throughout Highmark Stadium by utilizing stadium wheelchairs.
• Navigate stadium entry points, concourses, premium spaces and elevators safely.
• Utilize 24/7 Communicator Software to coordinate and track guest transportation requests.
• Greet guests upon arrival and provide a friendly welcome and fond farewell.
• Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
• Properly inform guests of golf cart transportation in parking lots, demonstrating a clear understanding of the services provided and the process to utilize.