The Comerica Park Guest Service Staff delivers premium service to fans in a friendly, pleasant and professional manner, through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences.  

Key Responsibilities:

• Communicates clearly and politely to guests’ information regarding parking, transportation, ballpark services and concessions.
• Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
• Assist Guests in finding solutions that best meet their needs while leveraging all available resources.
• Responds to and resolve Guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
• Seeks out opportunities to talk with guests & offer them assistance if needed to maintain and enhance existing business.