We are seeking an experienced and motivated PT Guest Services Representative to join our team. This position will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at PHX Arena. Providing outstanding Customer Service is a main component of this role. These individuals will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event.
What Will You Do:  

• Deliver upon the organization’s Values and Principles. 
• Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solving 
• Consistently provide a personal, venue experience that exceeds guests’ expectations using good judgment and common sense without compromising safety and security 
• Serves as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questions