Reporting to the General Manager - Stakeholder Relations and Member Services, the Head of Shared Services oversees a diverse portfolio including new product development, Netball Connect (Netball Victoria’s online competition management system), Netball Assist and an online Learning Centre designed specifically for the netball community.

This role leads strategy and operations across Netball Victoria’s Shared Services Centre, driving innovation and continuous improvement in customer experience, education, and affiliate support.

You’ll shape and deliver initiatives that enhance service accessibility, streamline systems, and strengthen the value proposition for members and affiliates.