The Health & Fitness Instructor role requires you to be customer focused at all times and use your industry expertise and training to provide exceptional service to our members in a professional and timely manner.

Duties

• Drive engagement by using member retention tools and providing exceptional customer service.
• Deliver premium group training sessions, gym inductions, provide members with advice, and enforce gym etiquette.
• Perform cleaning duties as required, report maintenance issues, and complete administration tasks via CRM software.
• Assist with member enquiries and escalate complaints where necessary.
• Available for opening, closing, and weekend shifts.

Skills & experience

• Certificate IV in Fitness or recognised tertiary education equivalent.
• Demonstrated experience as a Fitness Instructor with a proven ability for high-level exercise prescription and small group training.