Reporting to the High Performance and Development Manager, this role focuses on improving the experiences of members who are part of the Representative and Development Programs, as well as their families, managers, officials, and coaches who are vital to a successful season and program. It’s a busy role so you have to like multi-tasking and be the go to person for our Senior and Junior Rep Programs, After School Programs, Holiday Clinics and Miniball 3x3.

Key responsibilities:

• Provide quality customer service for program enquiries through direct communication with participants and families
• Creating and executing the best processes for administration of all Representative and Development programs, such as program planning, registrations, managing databases and compliance tracking.
• Support the High Performance & Development Manager with coach rostering and wages
• Be the primary liaison between Norths and Basketball NSW on all Rep Program matters