British Cycling will deliver the operational and business function, social impact and volunteer programmes along with all consumer facing functions, on behalf of partners.

We are now recruiting for an IT Support Technician.

What will you be doing?

• Provide 1st and 2nd line support to end-users, both on-site and remotely, escalating issues as required 
• Manage and administer the company’s Office 365 environment 
• Deliver guidance, basic training, and advice regarding company IT systems 
• Ensure high levels of customer service and support for all users 
• Support the IT side of the starter/leaver/change process and coordinate with the outsourced service desk 
• Monitor the centralised shared IT inbox and action or escalate as appropriate
• Monitor and support the managed service desk with system alerts, escalating as needed