What will you be doing?

• Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
• Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
• Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
• Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
• Administering and supporting Microsoft 365, Azure Entra and device management platforms.
• Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
• Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
• Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.