As the Learn to Swim Development Manager, you will be responsible for the overall operational management of our Learn to Swim program. You will lead a team of instructors, ensure exceptional customer service, and drive program growth while maintaining the highest standards of safety and quality. Key Responsibilities

• Oversee daily operations of the Learn to Swim program
• Act as the first point of contact for customer enquiries, sales, and memberships
• Manage class schedules, school bookings, and program timetables
• Coordinate and supervise Learn to Swim instructors, including training and development
• Prepare and manage staff rosters in line with operational needs
• Monitor staff qualifications, industry compliance, and child safety requirements
• Ensure all programs are delivered in line with child-safe policies and procedures
• Handle customer and staff enquiries, feedback, and complaints professionally
• Assist with pool deck supervision and instruct classes as required
• Work collaboratively with marketing to promote programs and increase participation
• Monitor budgets and ensure financial targets are achieved