An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Job Summary:

The manager will be a strategic/critical thinking leader, serve as a people-first advocate while providing professional development and training aimed at motivating and equipping employees and partners to consistently provide a world-class, Fan First guest experience. They will assist in leading efforts focused on welcoming fans, continually improving processes that improve the guest experience, creating opportunities to exceed their expectations, and empowering employees to fulfill our collective service philosophy, which is S.M.I.L.E. They will build, coach, and develop direct reports into exceptional leaders. This will include working collaboratively and strategically with arena partners, ensuring all Smile Makers are serving our guests by providing exceptional Southern Hospitality.