The Manager, Membership Services will be responsible for training our full-time Account Executives, seasonal support and game day staff as well as managing our member service phone line and email inbox, resolving escalated issues, building out our client database, providing interaction that is reflective for a model professional sports franchise, always with the goal of driving renewals and revenue. This position will serve to provide support to the Service Team. 
 
Essential Responsibilities: 
• Assist in managing Account Executive, Membership Service team to set revenue and daily best practice goals. Manage progress and efforts toward achieving these goals. Hire, train, and coach this team. 
• Oversee all executable action items related to Season Ticket Member retention and customer service. 
• Execute business strategy for all Season Ticket Member retention efforts, including launch of auto-renewal.