We are seeking an experienced and motivated Manager, Premium Service to join our team. The Manager, Premium Service leads the Premium Service team in delivering world-class experiences for Premium Season Ticket Members through exceptional service, engagement, and relationship management. Reporting to the Vice President, Membership Service, this role drives renewals, revenue growth, and member satisfaction by implementing creative campaigns, leveraging upsell and cross-sell opportunities, and integrating member feedback into business strategies. The Manager develops team capabilities through coaching and sales training, promotes a culture of excellence and accountability, and plays a key role in advancing new initiatives that enhance the overall membership experience and drive long-term loyalty.