South East Melbourne Phoenix are a professional basketball team and proud member of the National Basketball League (NBL). Now in our seventh year we are continuing to grow our performance, community and commercial footprint across Australia.

As a club, we value teamwork, passion, and a shared commitment to our goals. You’ll be based at the State Basketball Centre, Australia’s premier basketball facility, where our performance and administrative teams work side-by-side in a culture of collaboration and authenticity.

About the role

Reporting to the Consumer Manager, this casual role will provide excellent customer service and build positive relationships to all potential and existing members of the South East Melbourne Phoenix.

Key duties can include:

• Enter data into the membership database correctly and in-line with Club’s customer service standards
• Monitor the Membership hotline and respond to member and support enquiries over the phone and via email
• Provide a high level of customer service and answer all enquiries in a friendly and accurate manner
• Consider opportunities to maintain and enhance services provided to the Club’s membership base
• Batch daily sales accurately and efficiently in line with the Clubs process
• Assist with the Clubs Group Ticketing Strategy

The ideal candidate 

Our ideal candidates will be dedicated, reliable and committed with exceptional customer service skills and a can-do attitude.  You are self-motivated and enjoy working in a team environment.