Purpose

To provide exceptional service to all members, customers and stakeholders through all channels including on race day, and deliver operational excellence through all outputs of Membership, Ticketing and Customer Service with a focus on inbound communications and inbox management.

Stakeholders

• Internal: C-Suite, Executive General Managers, Department Heads & Managers and the wider VRC Team. 
• External: Suppliers, Vendors, Stakeholders, Partners, Sponsors, Members and Guests, and the wider industry networks and associations. 

Focus

• Inbound Communication Fulfilment: Fulfil membership sales and customer enquiries through all sales channels, with a particular focus on inbound communication.
• Membership Inbox Management: Effectively monitor and manage all email enquiries related to Membership and ticketing in a timely and efficient manner.
• Membership KPIs: Contribute to the overall Membership KPI’s of the club through periodic sales and revenue targets
• Data Integrity: Data processing of membership renewals, new applications, membership cards and any other membership or ticketing requirements. Also ensuring data integrity and accuracy
• Member & Patron Servicing: Answer inbound communication in a timely and pleasant manner, capturing and recording the premise of each contact and undertake follow up calls where necessary.
• Race Day Membership Assistance: Play an active role on Race Day within the Membership, Ticketing & Customer Operations requirements.