The Membership Development Specialist (MDS Rep) is dedicated to exceeding the expectations of Cavs United Members (Season Ticket Holders). This role focuses on providing proactive service, anticipating client needs, and delivering personalized benefits and experiences.

Through consistent communication and personal touchpoints, the MDS Rep will build strong relationships with Members, securing their long-term loyalty and confidence in the organization. The ultimate goal is to retain Members, grow their investment, and cross-sell additional products.