The Membership Services & Engagement Manager is responsible for delivering an exceptional experience for NC Courage Season Ticket Members and Flex Pass Members throughout every stage of their membership journey. This role serves as the primary service contact following the sale, ensuring members receive proactive communication, personalized support, and a best-in-class membership experience that drives long-term loyalty and retention.
This position owns the execution, communication, and continuous improvement of the Club's membership benefits program while partnering cross-functionally to ensure every benefit is delivered seamlessly throughout the season. The role also serves as a strategic partner to the Ticket Sales team by supporting renewals, identifying upsell opportunities, and maximizing member lifetime value.
While Account Executives maintain ownership of client relationships and new sales opportunities, this position is responsible for delivering an exceptional post-sale experience that strengthens retention, increases engagement, and creates future revenue opportunities.