The Operations Lead, Hospitality is accountable for the end-to-end hospitality operating model and matchday execution across the Club’s premium experience ecosystem.

 
The role owns the translation of commercial intent into consistent, scalable and exceptional experience delivery, ensuring every premium matchday experience is delivered in-line with the Club’s guest experience standards, brand integrity and long-term commercial growth opportunities.
 
Working closely with multiple internal and external stakeholders – including sales, member services and experience, catering and ticketing - the role sets and enforces our hospitality operating standards, leads matchday readiness and execution, and acts as the senior operational authority for hospitality on and around event days.