The Manager of Premier Service will be responsible for managing the team responsible for providing best-in-class service for our Premier Clients (American Airlines 1914 Club, Maker’s Mark Barrel Room, James Hardie Catalina Club, The W Club powered by Gordon Flesch, eero Club, Suite Holders). As part of this role, the Manager of Premier Service builds strong client relations while also developing and implementing a strategic plan to maintain and grow the Club and Suite business for the Chicago Cubs.

THE DAY-TO-DAY:

• Build and maintain strong relationships with all Premier Clients
• Drive Premier revenue growth through renewals, extensions, and upselling opportunities
• Coach, support, and develop clear performance goals for Premier Service Account Executives
• Develop a service delivery plan including a menu of special events, benefits, gifting, and touchpoints for all Premier Clients
• Conduct club and suite-level visits during home games to ensure service delivery is exceptional