The Membership Services Representative will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.

Primary Duties:                       

• Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information.
• Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals.
• Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information.
• Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes.