We are looking for a Resolutions Partner to join our Governance and Safe Sport team. This is a key role focused on responding to complaints and concerns raised by our customers and members and ensuring they are handled consistently fairly and effectively. 

You will investigate and manage complaints and disciplinary referrals in line with our Complaints and Disciplinary Policy and support the continuous improvement of our services and customer experience. You will also play an important role in identifying learning from complaints and using insight to drive positive change across the organisation. 

Reporting to the Resolutions Manager you will work closely with colleagues across British Gymnastics and support the effective operation of the Case Management Team and Case Panel processes.