The Retail Team Leader is responsible for delivering an inspiring shopping experience in store at The Carlton Shop.

Reporting directly to the Retail and Merchandise Manager, This position will play a significant role in the management and leadership of the Retail team whilst also managing game-day trading operations, staff management and sales. Stock management is a significant part of the role, monitoring inventory levels, managing stock transfers as well as inbound and outbound deliveries.

Key Responsibilities

• Ability to lead a high-performance team to deliver an exceptional customer experience and achieve daily, weekly, monthly and annuals sales targets.
• Build strong and position working relationships with all team members, providing regular support and direction to the team as needed.
• Set the team up on a daily basis to ensure daily priorities are clear and well understood.
• Deliver an inspiring shopping experience ensuring all in-store displays are creative and fresh in accordance with seasons and events.
• Build relationships and engage with a range of internal/external stakeholders to plan and successfully deliver merchandise retail operations.
• Managing game-day/pop up store sales and staff to deliver a consistent experience.