The Best Players Need the Best People.

The Senior Technical Support Manager is responsible for leading the Technical Support Engineering team (GTE) to provide engineering support for network connectivity, Operating Systems / server / cloud resources, application issues, review application / system logs to diagnose, determine and solve problems. This position is also responsible for monitoring, alerting and creation of dashboards. This leadership role manages the operations of the technical support operations team and works to create strategic areas of improvement for the team as they support the daily operations to extract data from golf courses throughout the PGA TOUR and affiliated ecosystems. In addition to managing the team, this position serves as a liaison to the Data Center Technology Group (DTG) , developers and product Owners for supported systems.

QUALIFICATIONS 

• Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience  

• 7+ years Information Systems experience  

• 7+ years Windows / Linux Server Administration experience preferred