The Best Players Need the Best People.

The ShotLink Technical Support Analyst is responsible for providing engineering support for network connectivity, Operating Systems, server, cloud resources and application issues, and review application and system logs to diagnose, determine and / or solve problems while supporting scoring operations for the ShotLink system. This position serves as a liaison to the Data Center Technology Group (DTG), developers and product owners, vendors/third parties, for supported systems. Responsible for minimizing and preventing application, data and circuit outages, and communicating with the help desk and other departments to provide issue resolution in a prompt manner.