The State Customer Service Manager is a highly organised, customer-focused person focused on leading and managing the customer service operations across Victoria. This pivotal role will be responsible for ensuring all service cases - including repairs and preventative maintenance - are handled within agreed KPI timelines, with a relentless focus on delivering exceptional customer experience. 

Our customers include elite AFL, NRL and Sports peformance teams, national health club chains such as Anytime Fitness, Revo Fitness, Genesis Fitness and Belgravia Liesure plus many more.

Key Responsibilities

• Manage and coordinate/schedule all customer service cases, ensuring they are resolved within KPI timeframes.
• Maintain complete oversight of all open service cases and outstanding statuses for repairs and preventative maintenance in VIC via Netsuite FSM