Loughborough University is the Times and Sunday Times Sports University of the Year 2025 and has a global reputation for sporting excellence.

  
Building on this success, we’re recruiting a Systems Officer to drive the continued improvement of Loughborough Sport’s customer service. As part of the Strategic Insights & Solutions Team, this role will support the delivery of critical business functions, such as, facility hire, sports club bookings, eventmanagement, and gym membership schemes. Therefore, front and back of house experience of leisure management systems such as Legend by Xplor,Gladstone or XN are desirable but not essential.
 
The role will be integral in setting the standards of an excellent customer service, primarily through online support, but also in face-to-face interactions insports facilities. The role will also be expected to support Loughborough Sport colleagues with any troubleshooting systems issues they face in a front of house environment. Particularly evenings and weekends, when this role will be the first point of contact on campus, as part of a rotating shift pattern (there isa shift allowance of 5%).
 
Above all else, the role is expected to put the customer at the centre of all business activities, ensuring their needs are understood and their problems solved before they’re even aware of an issue. This is why prospective applicants must be comfortable working with new systems as much of our capacity to solve these problems lies with embracing new innovative technologies.