Reporting organisationally to the TOC Support - Services Integration Duty Manager, the TOC Support – Services Technology Systems Manager will be a key member of the FIFA26 Services Integration Area team, and work in close collaboration with the Central Services and other key individuals responsible for delivering Technical support role to monitor performance of all Services Systems and tools, acting as main liaison with ITCC, triaging issues reported from the venue and TOC administration levels, and registering Service Desk tickets with technical recommendations for priority action and resolution.

The main responsibilities and oversights of the TOC Support – Services Technology Systems Manager for the FIFA World Cup 26™ include:   

• Managing the Services Technology Products help desk communications and associated hotline and inbox established for Services Teams to seek advice on their systems related issues.  
• Manage a detailed request log with correct data, triaging all reported issues and incidents, either in WeTrack or Service Desk that are impacting services business continuity as required, to maintain a centralized view of all bugs / issues / risks for action/resolution.